We’re here to help

Help & contact

Choose the right inbox below, or find a quick answer in the frequently asked questions.

Frequently asked questions

Quick answers

You can also find Help inside the app under Settings.

Is everything really free?

Yes. Every listing must be completely free—no fees, deposits or swaps. If something is not genuinely free, report it in the app as “Not actually free”.

How is my location kept private?

Listing locations are deliberately shown as an approximate area. Your exact address is not published, and you can browse by choosing an area manually instead of allowing location access.

How do I collect an item?

Tap “I’m Interested” so the poster knows, then agree on a safe, public collection point. Only share contact details you are comfortable sharing.

What can’t I post?

Do not post weapons, drugs, alcohol, tobacco, stolen or unsafe goods, spam, or anything with a price, deposit or swap requirement.

How do I stop notifications?

Open Free Near Me and go to Settings → Notifications. You can turn off the notification types you do not want. You can also manage permission in iOS Settings.

What if someone is misusing the app?

Use Report on the relevant listing or block the user from the listing menu. For an urgent concern, email saithotakura2353@icloud.com.

How do I reset my password?

On the email sign-in screen, choose “Forgot password?” and follow the reset link sent to your email address. Apple and Google sign-ins are managed by those providers.

How do I delete my account?

In the app, open Settings → Delete Account and follow the confirmation steps. If you cannot access your account, email support from the address connected to it.